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General sales, services and payments conditions relevant to the " Bridgestone shop " e-commerce
- Definitions
- Acceptance of general sales conditions
- Sales contract
- Price
- Delivery conditions
- Non-performance obligation cases
- Cancelations
- Return policy
- Proof of contract
- Payment and secured payment guarantee
- Privacy protection
- Applicable legislation and courts of law
- Contact us
- Our partners
The Vendor:
Bridgestone Europe NV/SA (headquarters)
Kleine Kloosterstraat 10
1932 zaventem
Belgium
Tel : + 32 (0)2 714.67.00
Fax : + 32 (0)2 714.67.89
e-mail : sales@bridgestoneshop.com
The Bridgestone shop :
The site www.bridgestoneshop.com ; who belongs to the Vendor
The Buyer:
All internet users of 18 years of age or older having filled out on the Bridgestone Shop an order form concerning the products proposed on this site.
Acceptance of general sales conditions
The Buyer acknowledges having taken notice, at the time at which he fills out the order form or at which he makes a reservation, of the general sales conditions dispayed on the Bridgestone Shop and declares expressly accepting them without reserve.
The present general sales conditions govern the contractual relations between the Vendor and the Buyer, both parties accepting them without reserve. These general sales conditions will prevail any other condition on any other document, unless agreed beforehand, in writing by the Vendor.
The fact that one of the parties does not invoque at a certain time one or more of these general conditions against the other party does not imply the stopping of the rights that she has and does not exclude a later appeal to these conditions.
The nullity of one or more of the articles of these general sales conditions, prononced by a competent court, will not affect the validity of the other articles of these general sales conditions.
1. See above
2. See above
3. The Vendor will approve the order by sending the confirmation of the order to the electronic mailbox of the Buyer. The Vendor reserves the right to refuse any order of any Buyer. Every refusal will be communicated to the electronic mailbox of the Buyer within seven (7) days following the order.
4. The contract will be effective from the date of reception of the confirmation of the Vendor on the electronic mailbox of the Buyer.
5. To avoid any confusion, every electronic message is considered received by the recipient at the moment at which the message arrives in his mailbox. It is not necessary for the recipient to have effectively read the message for it to be considered as received.
6. The products proposed on the Bridgestone Shop remain the exclusive property of the Vendor until complete payment.
7. All products offered on the Bridgestone Shop are protected by the intellectual property rights such as but not limited to, Trademarks, the rights of drawings and designs . No product nor any part of a product may be reproduced in any form by any mean what-so-ever, to the exception of a preceding written permission granted by the Vendor.
8. All products offered on the Bridgestone Shop, are proposed to the extend that these products are in stock. The order of an article temporarily out of stock or not yet available, transforms automatically this product into a reservation unless the article has been discontinued, the article ordered is then cancelled from the order. Every cancelation will be communicated to the electronic mailbox of the Buyer within seven (7) days following the order.
9. The Vendor can not under any circumstance be held responsible for damages of any nature what-so-ever, wether material, immaterial or corporal, which could result of defective operation or defective usage of commercialized products. The same rules apply to any product modification resulting from the manufacturer.
The Buyer is responsible for checking that his electronic mailbox is operational. In case of defectiveness of his electronic mailbox, he will bear the responsibility of the consequences of the unsuccesfull execution of the contract.
The prices indicated in the Bridgestone Shop are unitary, expressed in Euro and include a VAT of twenty one percent (21%). When the expedition takes place within the European Community, the Vendor legally held responsible for applying twenty one percent (21%) VAT on the price of the articles as well as on the delivery costs. This is the applicable percentage in Belgium, country whitin which is hosted our site and also where the Vendor has its registered office. The Vendor does not apply VAT to the orders shipped outside of the European Community, in this precise case, the prices do not include local taxes or customs taxes that the Buyer would eventually have to pay at the arrival of the goods in his country.
The published prices can change at any time and without warning. The shipping costs are not included in the indicated prices displayed on the Bridgestone Shop (see delivery conditions).
The products selected by the Buyer will be shipped to him by Courrier for packages above 200 gr. And by Post for packages under 200 gr.
Courrier shipping is more expensive, but the products are delivered anywhere within less than a week. The delivery is followed and the products are insured, which is not the case for shipment by Post.
The costs inherent to the delivery are to be paid by the Buyer and are calculated according to the weight of the order and the destination. You will find a shipping cost table on our internet site at www.bridgestoneshop.com for information purposes only according to the country of the delivery and the weight of the order. Import taxes and various costs, in countries other than those of the European Community are to be paid by the Buyer.
The delivery delays are only indicative. Only in cases of contrary mandatory legal dispositions, the charges for loss or damage are not responsibilities of the Vendor. The Vendor is only responsible until the order is given to the Courrier.
For availability reasons, an order can be delivered in more than one time to the recipient. The Buyer will then only pay the delivery costs one time. If the Buyer wishes for delivery to two different places, he must place two (2) orders on the Bridgestone Shop , and pay the delivery costs inherent to each order. [No deliveries will be made to a mail box.]
The Vendor can not be held responsible for inexecution of his obligations in cases of stock outage, production stop, absolute necessity, disruption, total or partial strike especially in the postal services and transport means and/or communication, fire, flood.
The Buyer will be informed to his electronic mailbox, within seven (7) days following the occurrence of said obstacle. The Vendor will ask for a cancellation of the payment by credit card, and this within seven (7) days following the occurrence of said obstacle.
The parties agree that viruses or other faults result of a non-authorized access of the site must be considered as a case of absolute necessity.
If the Buyer is not satisfied by the products shipped, or if the Buyer wishes to exchange one or more products or if the Buyer wants to renounce to the purchase, he has the right to cancel his order within seven (7) days following the reception of the order (period of thought) by sending an official response to the electronic mailbox of the Vendor at sales@bridgestoneshop.com . In this case the Buyer commits himself to returning the order at his costs and at his risks to the Vendor on the day that follows the cancelation.
In the case that the Buyer wants to cancel his order before before he has received it, he can always send his request to the electronic mailbox of the Vendor at sales@bridgestoneshop.com and communicate his order number as well as the article(s) he wishes to cancel.
If, at that time, the Vendor has already shipped the order, the Buyer must return the items to the Vendor at his costs and at his risks at latest the day following his reception of the order.
If the Buyer has already paid his order, the Vendor will reimburse the Buyer within seven (7) days following the reception of the products returned to the Vendor and only if the items are returned under the conditions described in the Return policy.
After these deadlines, no product will be exchanged nor reimbursed by the Vendor.
In all cases, Bridgestone will only accept products that have never been used or worn. Furthermore, the articles must be returned and packed in their original packaging and original condition.
Return cases regulations :
1. If the product(s) arrives damaged.
If a product(s) arrives damaged, the Buyer will have to receive a new product(s), within reasonable delay. The damaged product(s) must be returned in its original packaging, as new, to the Vendor (see address article 1), no later than the day following the period of thought.
The buyer will inform the Vendor by message to the electronic mailbox at sales@bridgestoneshop.com , that the damaged product(s) is being shipped. The Vendor will send a new product(s) to the Buyer as soon as he will have received the damaged product(s). The Vendor will reimburse the Buyer for any delivery costs inherent to shipping the damaged item(s).
2. Refusal or error in the shipping of an order
The product does not correspond to the Buyer's expectations. The Buyer will inform the vendor to his electronic mailbox at sales@bridgestoneshop.com that the product does not suit him. The ordered products must be returned packaged, as new, to the Vendor (see address in article 1) at latest the day after the last day of the tought period. The Buyer will pay for all the costs inherent to this procedure.
If the order sent, results from an error on the Vendors' behalf, the Vendor will pay for the freight costs. In this case, we will reimburse your shipping costs as soon as possible.
Concerning contractual relations, the Vendor and the Buyer accept that computer recordings, made within the computer system of each party within reasonable security conditions, are admited as proof of their relation and of the contract that binds them. We consider that the conservation of computer information takes place within reasonable security conditions if the documents are systematically saved in an unmodifyable and permanent database.
Payment and secured payment guarantee
Payment is only done by credit card. We only accept Visa and Master-card as payment means. The server used for secured payment used a 128 bit crypting technology and is certified by GeoTrust in order to ensure maximum security. The payment server has been developed in relations with Ogone and used the Ogone Direct Link solution. We will not keep your credit card number in our system, we only transfer this number to Ogone.
You can visit the Bridgestone Shop without revealing your identity or any other personal information.
While the IP addresses (internet address of your computer) are taken to recognize a connexion, the user remains anonymous. The fact that we know IP addresses only give us an idea of the part of the Bridgestone Shop that was visited by users and the duration of the visit. We do not re-attach an identifiable person to these IP addresses. In other words, the connection is known, but the user stays anonymous.
The navigation program of the user on the site allows us also to know the type of computer used and the system used. We use this information to manage your order, we can also use them to establish statistics in order to improve our site and the services we propose to you.
On the other hand, if you decide to purchase on the Bridgestone Shop, you will have to reveal your name, your e-mail address, your postal address and eventually other personal information. We keep this information in a file, conform to the law of 8th of December 1992 on data protection (law relating to the protection of personal data).
We can use this information to keep in contact with you by means of mail or electronic mail if you have allowed us. At any time, you can communicate to us your wish not to be contacted by us. In order to do this, please contact us at sales@bridgestoneshop.com .
We will not communicate, sell, give in any way the personal information of our clients to companies or exterior organizations.
You have the right to access your personal information (and only these) such as in the database of the Bridgestone Shop and you may modify them. In order to do this, you must send us an e-mail at sales@bridgestoneshop.com .
The Bridgestone Shop uses " cookies ", meaning little files taken on the server of the Vendor, which contains your personal information, with the intention to save them. The " cookie " help us recognize who you are and at which questions you have already responded. Thanks to these " cookies " you will not have to enter your personal information again when you will come back to the Bridgestone Shop. This will simplify your future visits.
These general sales conditions shall be governed by and construed in accordance with the laws of Belgium.
Any limitation resulting from this execution or of the interpretation of its rights, of obligations, offers, orders and sales contracts are applicable, as well as on these general conditions fall exclusively under the jurisdiction of the Courts of Brussels.
Bridgestone Europe NV/SA (European headquarters)Advertising Department
Kleine Kloosterstraat 10
1932 Zaventem
Belgium
Tel : + 32 (0)2 714.67.00
Fax : + 32 (0)2 714.67.89
e-mail : sales@bridgestoneshop.com
Development :
Uniweb Belgium
Paiment :
Ogone Belgium
Bank Card Company
Warehousing :
No Limit - Staci
Copyright ã 2004 Bridgestone - All rights reserved